Written down so there are no surprises on the day. If you want something that is not on the list, ask. We would rather say no than do it badly.
Weekly or fortnightly, same cleaner, same slot. Two hours is the minimum and suits most one and two bedroom flats.
Included every visit: all floors, kitchen surfaces and hob, bathrooms and toilets, dusting, mirrors, beds changed if you leave the linen out, bins emptied. We bring our own products and cloths.
Not included: inside the oven, inside windows above ground floor, ironing piles, or anything needing a ladder. Those are deep clean jobs and we quote them separately.
A full reset, usually before a regular round starts or once a year in spring. Two cleaners, half a day or a full day depending on size.
Included: inside the oven and fridge, inside all cupboards, limescale removed from taps and screens, skirting boards, door frames, light switches, inside reachable windows, and the extractor filter.
Done to the standard letting agents actually check, on an empty property. You get an itemised receipt, which settles most deposit arguments before they start.
If the agent raises a cleaning issue within 48 hours, we come back and put it right at no charge. That has happened four times in ten years, and we fixed it every time.
Early mornings before seven or evenings after six, so nobody works around a mop. Invoiced monthly on 30 day terms.
Keys and alarm codes are held in a locked safe at our office, logged in and out, and only two named people can access them. We are happy to be written into your own key policy.
Describe the place in a sentence and we will tell you honestly, even when the answer is the cheaper option.